Welcome to Enhanced
Communications Network Local Service.
We are glad to have you as a customer and we are dedicated to ensuring
your complete satisfaction. We offer a
wide selection of calling features for you to choose from, all of them designed
to make your Enhanced Communications Network Local Service as convenient as
possible. We have many additional
products available. Please call our
Customer Service department for details.
Enhanced Communications
Network Customer Service
For information and
assistance regarding Enhanced Communications Network bill or telephone
service, please call our Customer Service Department.
Customer Service
Department: 1-800-598-8223
911 Emergency Service
For Emergencies in which
there is immediate danger of life, health, or property, dial 911. For non-emergency situations, please contact
your local police, fire department, or medical authorities at the number listed
in your phone book.
Specialized Directory
Listings
“Non-listed” numbers are not listed in the phone book
but are available through Directory Assistance. “Non-published” numbers are not available in the phone book or
through Directory Assistance.
Additional charges may apply.
Web
Site Address
For
more information about your Enhanced Communications Network Local and Long
Distance service, special offers, Internet related services, long distance
calling rates, or local calling rates, visit our website at http://www.ECNTEL.com
Blocking Access to
900/976 Information Services
Enhanced Communications
Network will block access to 900/976 pay-per-call telephone information
services at the time of your order. The
service is provided free of charge to residential customers. Enhanced Communications Network may impose a
charge if the customer asks for deactivation of blocking.
II. CALLING INFORMATION
With Enhanced
Communications Network, you can call virtually anywhere in the world. Enhanced Communications Network ’s call
types are determined first by mileage, second by LATA, then by State and
National boundaries. The following
chart depicts Enhanced Communications Network’s call types and how each is
determined.
Call
Type Determination Description
Local
Call 0-8 miles Zone 1
Local
Call 9-12 miles Zone 2
Local
Call 13-16 miles Zone 3
Local
Call 17+ miles, within LATA IntraLATA toll
Long
Distance Calls
Intra-State 17+ miles, outside LATA Intra-State
Inter-State Outside State Inter-State
International Outside Country International
Lifeline Service and
Special Needs
Lifeline Service is a
program that reduces certain charges for qualified, low-income households. This service is available to qualified
Enhanced Communications Network Local Service Customers who submit a Lifeline
certification application.
For customers who are visually
or physically impaired, Enhanced Communications Network has Deaf and
Disabled Program. This provides
eligible customers with an “allowance of calls” using Directory and Operator assistance. Depending on the state you live, certain
requirements may apply.
Upon the use of the Service
or you paying any charges relating to the Service, you are indicating your
agreement to be bound by all the provisions of these terms and conditions (the
Service Agreement).
a. Description of Service
Enhanced Communications
Network furnishes one-way and/or two-way communications service between
points within the State of New York or California pursuant to the terms and
conditions set forth in Enhanced Communications Network's tariff filed
with the State’s Public Service Commission.
Service is offered for local and long distance calling. Services is
available 24 hours per day, seven days per week and is subject to the
availability of necessary service, equipment and facilities and the economic
feasibility of providing such necessary service, equipment and facilities. Services are offered via Enhanced
Communications Network's facilities whether owned, leased or under contract) in
combination with resold services provided by other certificated carriers.
Service Agreement
Enhanced Communications
Network will provide Service to you on a month-by-month basis. The Service ordered by you is a combined
Local service Product and Long Distance Service Product. The Local Service Product and Long Distance
Service Product cannot be separated.
The rates and fees are based on the continued subscription to both the
Local Service Product and Long Distance Service Product together. See Cancellation policy below for further
explanation.
b. Limitations of liability
Enhanced Communications
Network will not be liable for service Interruptions or failures or any other
problems associated with service caused by or arising from circumstances beyond
its control. This includes, without
limitation, acts of God, fires, floods, earthquakes, hurricanes, or other
catastrophes; national emergencies, insurrections, riots, war or other civil
commotions; strikes, lockouts, work stoppage or other labor difficulties;
criminal actions taken against Enhanced Communications Network; unavailability,
failure or malfunction of equipment or facilities provided by the customer or third
parties; and any law, order, regulation or action of any governing authority or
agency.
c. Cancellation of Service
Cancellation of either
service product by you or service switching requests by any third party will
result in Enhanced Communications Network canceling all services relating
to this Service Agreement. In other
words, if either the Local Service Product or the Long Distance Service Product
is switched away, we will terminate this Service Agreement between you
and Enhanced Communications Network and disconnect all services. Upon
cancellation of Local Service Product and/or Long Distance Service
Product, Enhanced Communications Network will have no obligation to
provide local dial tone or long distance service.
You acknowledge and accept
full responsibility for your own phone line upon cancellation including the
ability to place local and long distance calls. Enhanced Communications Network will not be liable for Service
interruptions or failures or any other problems associated with the
cancellation of your service.
Write: Enhanced CommunicationsNetwork
P. O. Box 948
Rosemead, CA 91770
Fax: (626)
582-1339
Enhanced
Communications Network may discontinue Service or cancel an order for Service
upon written notice without incurring any liability for any of the following
reasons; a) non-payment of any sum past due to Enhanced Communications Network
for Service; b) a violation by the customer of any law, rule, or regulation of
any governing authority having jurisdiction over the Service; c) by order of a
court or other government or quasi governmental authority having such
jurisdiction; d) in the event service charges exceed the amount of any deposit
that Enhanced Communications Network may have required.
d. Payment for Service/Late fee
charge
You
agree to pay all applicable charges of the service in full on the date due,
including any usage, monthly service charges, any applicable taxes, surcharges,
and Universal Service Fund fees (USF). Customer payments are considered prompt
when received by Enhanced Communications Network or authorized agent by
the Due Date on the bill. Enhanced
Communications Network will credit payments within one business day of receipt. If any portion of the payment is received by
the Enhanced Communications Network, after the date due or if any portion of
the payment is received by Enhanced Communications Network in funds, which
are not immediately available upon presentment, then a Late Payment Penalty shall
be due to Enhanced Communications Network.
The Late Payment Penalty shall be the portion of the payment not
received by the due date multiplied by 1.5% per month or the maximum allowable
under the law. A thirty ($30.00) charge
will be applied for each check that is refused to be honored by a financial
institution.
Switching your
telecommunications company without your permission is called “slamming.” It is illegal because it violates your right
to choose. To “freeze” your local, long
distance, or local toll account to prevent it from being switched without your
consent, call our Customer Service Department, toll-free, at 1-800-598-8223.
V. MOBILE PHONE RATES
International Mobile phone
rates might differ from international landline rates. Please call our Customer Service Department to get appropriate
rate information on your calling plan, or visit our website at http://www.ECNTEL.com.
VI. WIRE PLAN
For a fee Enhanced
Communications Network will provide coverage for Service and Repairs for
customers who are enrolled in the Enhanced Communications Network Wiring
Pan. The plan covers all existing
inside wiring and jacks in your home. Doesn’t cover any new installation of
jacks or wiring. Customers who have not
enrolled in the Enhanced Communications Network Wiring Plan will be
responsible for the full cost of the repairs and service, in the event such
service and repairs are needed.